Terms of Service

Last Updated: June 12, 2025

Welcome to Bookinno, a next-generation vacation rental platform. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Host," "Guest") and Bookinno LLC ("Bookinno," "we," "us," or "our"), governing your access to and use of the Bookinno website, mobile applications, and all associated services (collectively, the "Bookinno Platform").

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE BOOKINNO PLATFORM. BY ACCESSING OR USING THE BOOKINNO PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE BOOKINNO PLATFORM.

1. Acceptance of Terms

By accessing or using the Bookinno Platform, you confirm that you are at least 18 years old or are of legal age to form a binding contract in your jurisdiction, and that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any other policies or guidelines we may post on the Bookinno Platform.

2. Changes to Terms

Bookinno reserves the right to modify these Terms at any time. If we make material changes, we will notify you through the Bookinno Platform or by email. Your continued use of the Bookinno Platform after such notice constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you may not continue to use the Bookinno Platform.

3. The Bookinno Platform and Our Services

The Bookinno Platform is an online marketplace that allows:

Hosts to list their vacation rental properties ("Listings") and offer them for booking.
Guests to search for, review, and book Listings, either through monetary payment ("Cash Bookings") or by offering goods or services in exchange ("Exchange Bookings").

Bookinno's role is solely to facilitate the availability of the Platform. Bookinno is not a party to any rental agreement or transaction between Hosts and Guests. We do not own, manage, or control any Listings, nor do we act as an agent, broker, or insurer for any Host or Guest. We are not responsible for the performance of any Host or Guest, or for the condition, legality, or suitability of any Listing or exchanged good/service.

4. Account Registration and Security

4.1. You must register an account to access certain features of the Bookinno Platform. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

4.2. You are responsible for safeguarding your password and for any activities or actions under your account. Bookinno cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation.

4.3. You agree to notify Bookinno immediately of any unauthorized use of your account.

5. Host-Specific Terms

As a Host, you agree to the following:

5.1. Listing Creation:

You must provide accurate, complete, and truthful information about your Listing, including its location, size, amenities, pricing (for Cash Bookings), and availability.
You must accurately represent any conditions or requirements for your Listing (e.g., minimum stay, house rules).
You must obtain and maintain all necessary licenses, permits, and registrations for short-term rentals in your jurisdiction, and comply with all applicable laws, regulations, and taxes related to your Listing.
You are responsible for setting and honoring your cancellation policies.

5.2. Availability and Calendar Management:

You must keep your Listing's availability calendar up-to-date to avoid double-bookings.
For Exchange Bookings, you must clearly indicate periods when you are open to accepting goods/services in lieu of cash.

5.3. Host Responsibilities:

You are solely responsible for your Listings and the provision of your property to Guests.
You must maintain your property in a clean, safe, and habitable condition.
You must communicate promptly and respectfully with Guests.
You agree to honor confirmed bookings, whether cash or exchange, unless a valid exception applies (e.g., extenuating circumstances as defined by Bookinno's policies).

5.4. Host Protection and Insurance:

Bookinno may offer a Host Protection Program, details of which will be provided separately. This program is not insurance and should not be considered a substitute for personal insurance.
We strongly recommend that Hosts obtain appropriate insurance for their Listings and any personal belongings, including liability insurance.

6. Guest-Specific Terms

As a Guest, you agree to the following:

6.1. Booking Confirmation:

When you confirm a booking, whether cash or exchange, you enter into a direct agreement with the Host.
You agree to pay the total amount for Cash Bookings or deliver the agreed-upon good/service for Exchange Bookings.

6.2. Guest Responsibilities:

You agree to treat the Listing and its contents with respect and comply with all house rules set by the Host.
You are responsible for leaving the Listing in the condition it was found, reasonable wear and tear excepted.
You are responsible for any damages you cause to the Listing or its contents.
You agree to communicate promptly and respectfully with the Host.

6.3. Prohibited Activities:

You agree not to use the Listing for any illegal or unauthorized purpose.
You must not bring any prohibited items into the Listing.

7. Payment and Financial Terms (Cash Bookings)

7.1. Payment Processing: Bookinno uses third-party payment processors to facilitate Cash Bookings. By using the Bookinno Platform, you agree to be bound by the terms of these payment processors.

7.2. Fees: Bookinno charges service fees for Cash Bookings, as detailed on the Platform during the booking process. These fees are non-refundable.

7.3. Payouts to Hosts: Payouts for Cash Bookings will be processed according to Bookinno's payout schedule, after deduction of applicable service fees. 7.4. Taxes: Hosts are solely responsible for determining and remitting any applicable taxes (e.g., VAT, sales tax, occupancy taxes) on Cash Bookings. Bookinno may collect and remit certain taxes where required by law, but this does not relieve the Host of their own tax obligations.

8. The Exchange Feature (Exchange Bookings)

This section outlines the specific terms governing the unique "Exchange" feature on Bookinno.

8.1. Nature of Exchange Offers:

Guests may propose to pay for a stay by offering goods (e.g., flight tickets, gadgets, electronics) or services (e.g., creative work, consulting, professional services) instead of monetary payment.
All goods and services offered must be legal, safe, and accurately described. Prohibited items or services (e.g., illegal substances, dangerous goods, services requiring specific licenses not held by the guest, harmful or inappropriate content) are strictly forbidden.
Bookinno does not endorse or guarantee the quality, legality, or suitability of any offered goods or services. Hosts are solely responsible for vetting and accepting exchange offers.

8.2. Exchange Offer Process:

Guest Offer: Guests will submit detailed descriptions, images, or portfolios of the goods/services they offer, along with their proposed stay dates. They may also suggest a monetary value for their offer.
Host Review & Negotiation: Hosts have full control to accept, deny, or negotiate any exchange offer. This may include requesting additional information, proposing different goods/services, or adjusting the stay dates.
Acceptance: An Exchange Booking is confirmed only when the Host explicitly accepts the Guest's offer through the Bookinno Platform. This forms a binding agreement between the Host and the Guest.

8.3. Delivery and Fulfillment of Exchanges:

Goods: For goods, the Guest is responsible for safe and timely delivery to the Host, as agreed upon during negotiation. This includes bearing shipping costs unless otherwise negotiated. Hosts are responsible for inspecting goods upon receipt.
Services: For services, the Guest is responsible for rendering the service as agreed, including quality, scope, and timeline. The Host is responsible for verifying satisfactory completion of the service.
Documentation: We encourage both parties to document the condition of goods upon delivery or the completion of services.

8.4. Valuation of Exchanges:

Bookinno does not set or guarantee the monetary value of any exchanged good or service. The perceived value is solely determined by the Host and Guest during their negotiation.
For tax purposes, Hosts may need to account for the fair market value of goods or services received. Bookinno is not responsible for advising on or calculating such tax obligations. Hosts should consult with a tax professional.

8.5. Disputes Regarding Exchanges:

In the event of a dispute related to an Exchange Booking (e.g., non-delivery of goods, misrepresented services, poor quality service), both Host and Guest agree to first attempt to resolve the issue directly and in good faith.
If direct resolution fails, either party may escalate the dispute to Bookinno's dispute resolution team.
Bookinno will endeavor to mediate disputes in a fair and neutral manner but is not obligated to resolve disputes or provide compensation. Our decision regarding a dispute resolution is final and binding.
Bookinno is not liable for the non-fulfillment, misrepresentation, or poor quality of any goods or services exchanged.

8.6. Exchange Service Fees:

Bookinno may charge a service fee for Exchange Bookings. This fee, if applicable, will be clearly communicated during the offer process and may be based on the estimated value of the exchange or a flat fee, as defined by Bookinno.

9. Cancellations and Refunds

9.1. Host Cancellation: Hosts are responsible for honoring their cancellation policies. If a Host cancels a confirmed booking, Bookinno may impose penalties, including but not limited to blocking their calendar, suspending their Listing, or removing them from the Platform, depending on the severity and frequency of cancellations. For Exchange Bookings, Bookinno will mediate a resolution to ensure the Guest receives appropriate compensation or a comparable offer.

9.2. Guest Cancellation: Guests are subject to the Host's cancellation policy. Refunds (for Cash Bookings) or compensatory arrangements (for Exchange Bookings) will be handled according to that policy.

9.3. Extenuating Circumstances: Bookinno may, at its sole discretion, allow for cancellations beyond standard policies in verified extenuating circumstances (e.g., natural disasters, government travel restrictions).

10. Reviews and Content

10.1. User Content: You may post reviews, comments, photos, and other content ("User Content") on the Bookinno Platform. You retain ownership of your User Content but grant Bookinno a worldwide, perpetual, irrevocable, royalty-free, non-exclusive license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content.

10.2. Content Standards: You agree that your User Content will not be unlawful, offensive, discriminatory, defamatory, fraudulent, or infringe upon the rights of others. Bookinno reserves the right to remove or edit User Content at its sole discretion.

11. Prohibited Conduct

You agree not to:

Violate any laws or regulations.
Infringe on the rights of Bookinno or any third party, including intellectual property rights.
Use the Bookinno Platform for any commercial or other purposes that are not expressly permitted by these Terms.
Harass, stalk, or discriminate against any other User.
Post false, misleading, or fraudulent information.
Distribute viruses or any other harmful computer code.
Circumvent any fees or payments owed to Bookinno.
Attempt to bypass the Bookinno Platform for bookings or exchanges after initial contact has been made through Bookinno.

12. Disclaimers

THE BOOKINNO PLATFORM IS PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. BOOKINNO SPECIFICALLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. BOOKINNO MAKES NO WARRANTY THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT BOOKINGS OR EXCHANGES WILL MEET YOUR REQUIREMENTS. BOOKINNO DOES NOT ENDORSE ANY HOST, GUEST, LISTING, OR EXCHANGED GOOD/SERVICE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOOKINNO SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, OR SYSTEM FAILURE, OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE BOOKINNO PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT BOOKINNO HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

IN NO EVENT WILL BOOKINNO'S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND YOUR USE OF THE BOOKINNO PLATFORM EXCEED THE AMOUNTS YOU HAVE PAID OR OWED FOR BOOKINGS VIA THE BOOKINNO PLATFORM IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED U.S. DOLLARS ($100), IF NO SUCH PAYMENTS HAVE BEEN MADE, AS APPLICABLE.

14. Indemnification

You agree to indemnify, defend, and hold harmless Bookinno and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (a) your access to or use of the Bookinno Platform, (b) your violation of these Terms, (c) your Listing(s) or your stay at a Listing, or (d) your interaction with any Host or Guest, including but not limited to any injuries, losses, or damages (compensatory, direct, incidental, consequential, or otherwise) of any kind arising in connection with or as a result of such interaction, stay, or use.

15. Dispute Resolution and Governing Law

15.1. Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

15.2. Informal Resolution: In the event of a dispute, you agree to first contact Bookinno to attempt to resolve the dispute informally.

15.3. Arbitration (Optional - Highly Recommended for Platforms):

Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or invalidity thereof, shall be settled by arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association.
The seat of arbitration shall be Dover, Delaware, United States.
The language of the arbitration shall be English.
The arbitration shall be conducted by a single arbitrator.
The arbitrator's award shall be final and binding upon the parties.

15.4. Judicial Forum for Disputes (If Arbitration Not Chosen or Applicable): In the event that arbitration is not applicable or cannot be enforced, you agree that any disputes will be resolved in the courts located in Dover, Delaware, United States.

16. General Provisions

16.1. Entire Agreement: These Terms, together with the Privacy Policy and any other policies published on the Bookinno Platform, constitute the entire and exclusive understanding and agreement between you and Bookinno regarding the Bookinno Platform.

16.2. Severability: If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and shall not affect the validity and enforceability of the remaining provisions.

16.3. No Waiver: Bookinno's failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision.

16.4. Assignment: You may not assign or transfer these Terms, by operation of law or otherwise, without Bookinno's prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and void. Bookinno may assign or transfer these Terms at its sole discretion, without restriction.

16.5. Contact Information: If you have any questions about these Terms or the Bookinno Platform, please contact us at:

Address: 1111B S Governors Ave STE 25021, Dover, DE 19904, USA.

Bookinno.com

Email: info@bookinno.com

Phone: +1(213) 996-0703

Thank you for choosing Bookinno.com. We hope you have a pleasant experience with us.