Terms and condition

Last Updated: 4 November 2024

Welcome to Bookinno.com ("we," "us," "our"). By using our website, you ("user," "you") agree to comply with and be bound by the following terms and conditions. Please read these terms carefully, as they govern your use of our website and services. If you do not agree to these terms, please do not use our website.

1. Definitions

"Website" refers to Bookinno.com, including all pages, content, and services we offer.
"User" refers to any individual or entity using our website, including guests, hosts, and visitors.
"Host" refers to individuals or entities listing properties on our platform.
"Guest" refers to individuals booking or staying at a property listed on our platform.

2. Acceptance of Terms

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you are accessing the website on behalf of a business, you represent that you have the authority to bind the entity to these terms.

3. Account Registration

3.1 Eligibility: You must be at least 18 years old to create an account or book a rental property on our website.

3.2 Accuracy: You agree to provide accurate, complete, and updated information during the registration process.

3.3 Responsibility: You are responsible for maintaining the confidentiality of your account information, including your password. You agree to notify us immediately of any unauthorized use of your account.

4. Booking and Payment

4.1 Booking Process: When a booking is made, an agreement is created between the guest and the host. We are not a party to this agreement and act only as an intermediary.

4.2 Payment: Payment is due at the time of booking or as otherwise specified. Payments are processed securely through our payment provider.

4.3 Refunds: Refund policies vary by property and are subject to the terms set by each host. Please refer to the specific property listing and our cancellation policies for details.

4.4 Taxes: Taxes, if applicable, will be displayed at checkout. Users are responsible for any additional taxes imposed by local authorities.

5. Cancellation and Refund Policy

5.1 Guest Cancellations: Cancellation terms vary by property and are outlined in each listing. Guests may be eligible for refunds depending on the timing and nature of their cancellation.

5.2 Host Cancellations: Hosts should honor all bookings. Repeated cancellations by a host may lead to penalties, suspension, or removal from our platform.

5.3 Force Majeure: If unforeseen events beyond the control of both parties (e.g., natural disasters, pandemics) prevent a booking from taking place, either party may be entitled to a full or partial refund, as outlined in our Force Majeure policy.

6. Host and Guest Responsibilities

6.1 Host Responsibilities: Hosts are responsible for ensuring the safety, cleanliness, and compliance of their property with all applicable laws. Listings must be accurate, and any discrepancies should be resolved directly with the guest.

6.2 Guest Responsibilities: Guests must comply with the property rules and respect the host’s property and neighbors. Any damages or violations of rules may result in penalties, fines, or removal from the platform.

7. Dispute Resolution

7.1 Direct Resolution: Guests and hosts are encouraged to resolve any disputes directly. If necessary, Bookinno.com may act as an intermediary but does not guarantee dispute resolution.

7.2 Binding Arbitration: In the event of an unresolved dispute, both parties agree to resolve the matter through binding arbitration, conducted in The The United States of America (USA) in accordance with The United States of America (USA).

7.3 Waiver of Class Action: All claims must be pursued individually, and users waive the right to participate in any class action against Bookinno.com.

8. Prohibited Activities

Users agree not to:

Misuse the website by engaging in unlawful, fraudulent, or abusive conduct.
Violate the intellectual property rights of others.
Discriminate against or harass other users based on race, gender, religion, nationality, or other protected characteristics.

Violation of these prohibitions may result in termination of your account without notice.

9. Limitation of Liability

Bookinno.com is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the website, including, but not limited to, property damage, injury, or loss of personal belongings during a stay. This limitation of liability applies to the fullest extent permitted by law.

10. Modification of Terms

We reserve the right to modify these Terms and Conditions at any time. We will post updates on this page and indicate the date of the latest revision. Your continued use of the website following any changes constitutes acceptance of the revised terms.

11. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Bookinno.com

Email: info@bookinno.com

Phone: +1(213) 996-0703

Thank you for choosing Bookinno.com. We hope you have a pleasant experience with us.